Legal
Terms and Conditions
The agreement between your club and Team Sync. Please read it before creating an account.
These Terms and Conditions ("Terms") govern your access to and use of the Team Sync platform, including our websites, mobile applications, and related services (together, the "Service"). The Service is operated by Team Sync ("Team Sync", "we", "us").
By creating an account, joining a club on the Service, or otherwise using the Service, you agree to these Terms. If you are agreeing on behalf of a club, school, league, or other organization, you represent that you have authority to bind that organization, and "you" refers to both you and that organization.
Please read Section 15 carefully. It contains an arbitration agreement and a class action waiver that affect how disputes between us are resolved.
1. Who can use the Service
You may use the Service only if you can form a binding contract with us and are not barred from doing so under applicable law.
Adults. Account holders — club administrators, coaches, staff, and parents or guardians — must be at least 18 years old.
Minors. Team Sync is built for youth and scholastic sports, and athlete participants are frequently under 18. A minor may use the Service only through a profile created and authorized by their parent or legal guardian, or by a club acting with documented parental consent. Where a minor is given their own login, the parent or guardian who authorized it remains responsible for that minor's use of the Service and is bound by these Terms on their behalf. Our handling of children's information is described in our Privacy Policy.
2. Accounts, clubs, and roles
The Service is organized around clubs. A club is created by an account holder who becomes its administrator. Administrators invite coaches, staff, athletes, and parents into the club and assign them roles that determine what each person can see and do.
You are responsible for the accuracy of the information in your account, for keeping your credentials confidential, and for all activity that occurs under your login. Tell us promptly at the address at the end of this document if you believe your account has been used without your authorization.
A club administrator can add, remove, and change the permissions of anyone in their club, including removing a person's access to rosters, schedules, video, and payment records. If you are removed from a club, you lose access to that club's content.
3. Your content
"Your Content" means everything you or your club upload to or create on the Service — rosters, schedules, messages, documents, photographs, game video and streams, statistics, and profile information.
You keep all ownership of Your Content. You grant Team Sync a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, adapt, encode, transmit, and display Your Content solely for the purpose of operating, securing, and improving the Service for you and the people you share it with. This licence ends when Your Content is deleted, except for backups retained for the period described in our Privacy Policy and for copies others have lawfully downloaded.
We do not sell Your Content, and we do not use Your Content to train third-party artificial intelligence models.
You are responsible for having the rights necessary to upload Your Content and for the consents described in Section 4.
4. Video, streaming, and images of athletes
The Service allows clubs to stream games live and to store recordings and photographs. Because those recordings frequently show minors, this section is a condition of using those features.
Before streaming, recording, or uploading any material that identifies a minor, the club is responsible for obtaining the consent of that minor's parent or legal guardian, and for honouring any withdrawal of that consent. The club is also responsible for complying with the rules of any venue, league, school, or governing body that apply to filming at an event.
Streams and recordings are private to the club and to the people the club approves. Team Sync does not make a club's video public. If a club chooses to share a stream link more broadly, the club is responsible for that decision.
You may not use another person's likeness captured on the Service for advertising, commercial exploitation, or any purpose beyond ordinary team use without that person's consent, or their parent's or guardian's consent if they are a minor.
We will remove a recording or image on request from the individual shown, or from the parent or guardian of a minor shown, without requiring the club's agreement.
5. Acceptable use
You agree not to:
- use the Service to harass, bully, threaten, or endanger anyone, or to contact a minor for any purpose outside legitimate team activity;
- upload material that is unlawful, defamatory, sexually explicit, or that infringes anyone's intellectual property or privacy rights;
- access, or try to access, a club, roster, message, payment record, or video you have not been given access to;
- scrape, crawl, or bulk-export data from the Service except through features we provide;
- probe, scan, or test the vulnerability of the Service, or interfere with its operation or security;
- resell, sublicense, or make the Service available to anyone outside your club; or
- misrepresent your identity, your role in a club, or your relationship to an athlete.
We may suspend or terminate access that we reasonably believe violates this section, and we will act immediately, without notice, where there is a risk to a minor's safety.
6. Communications sent through the Service
The Service sends schedule updates, cancellations, payment reminders, and game alerts to a club's members by email, push notification, and text message. By joining a club you agree to receive these operational messages, which are part of the Service and are not marketing.
Clubs must use messaging features only for legitimate team purposes. Clubs are responsible for the content of the messages they send and for complying with applicable law when sending them, including laws governing text messages.
You can adjust notification preferences in your account. Some messages are essential to the Service — for example, security notices and billing notifications — and cannot be turned off while you hold an account.
7. Plans, pricing, and free trial
Subscriptions are billed to the club, school, or team — never to athletes or their families. Current plans and prices are published on our pricing page. The plan you select determines how many teams your club may operate.
Free trial. New clubs may start a [TRIAL LENGTH]-day free trial without providing a payment method. At the end of the trial the club may subscribe; if it does not, the club's access to paid features ends and its data is retained for the period described in Section 12.
Billing. Paid subscriptions renew automatically each billing period until cancelled. You authorize us to charge your payment method for each renewal at the then-current price. Prices are exclusive of taxes, which we add where required.
Price changes. We will give at least [NOTICE PERIOD, e.g. 30] days' notice before a price increase takes effect for your club. The new price applies from your next billing period after that notice. If you do not accept it, you may cancel before it takes effect.
Cancellation. You may cancel at any time from your club's billing settings. Cancellation takes effect at the end of the current billing period; you keep access until then. Except where required by law, fees already paid are not refunded.
8. Payments collected from families
The Service lets clubs collect dues, tournament fees, and other charges from athletes' families. In these transactions, the club — not Team Sync — is the seller. The club sets the amounts, decides what they cover, and is solely responsible for its refund policy and for resolving disputes with its families.
Team Sync does not take a percentage of the payments a club collects. Payments are processed by our third-party payment processor, [PAYMENT PROCESSOR], and are subject to that processor's own terms. The processor may charge card-network and processing fees; those fees are not ours and are not covered by your subscription price. Payouts settle to the club's designated account on the schedule described in your billing settings.
We are not responsible for a club's failure to deliver what a family paid for, and families should raise such issues with their club.
9. Statistics, athlete profiles, and scholarship packages
The Service compiles athlete statistics and, on eligible plans, generates shareable profiles intended for recruiters and college programs.
Statistics are entered by club staff and are only as accurate as that entry. We describe these records as "verified" to mean that they originate from a club's own records on the Service and have not been altered by the athlete — not that we have independently audited them. We make no representation about their accuracy or completeness.
Team Sync does not guarantee any recruiting, scholarship, roster, or admissions outcome, and nothing in the Service should be understood as a promise of one.
A scholarship package is shared only when the athlete, or their parent or guardian if the athlete is a minor, chooses to share it. Sharing a link may make its contents visible to anyone who has the link.
10. Availability, support, and changes to the Service
We work to keep the Service available but do not promise uninterrupted operation. Live streaming in particular depends on the network conditions at your venue, which are outside our control.
Support is provided as described on our support page. We may add, change, or remove features. If we discontinue a feature your club materially relies on, we will give reasonable advance notice where we can.
We may perform maintenance that makes the Service temporarily unavailable, and will try to schedule it outside typical game and practice times.
11. Intellectual property
The Service, and all software, design, text, and branding within it other than Your Content, belong to Team Sync or its licensors and are protected by intellectual property law. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Service for your club's ordinary operations.
You may not copy, modify, reverse-engineer, or create derivative works from the Service, or remove any proprietary notices from it. Feedback you send us about the Service may be used freely and without obligation to you.
12. Suspension, termination, and what happens to your data
You may stop using the Service at any time and may delete your account from your account settings.
We may suspend or terminate your access if you materially breach these Terms, if your club's payment fails and is not cured within [CURE PERIOD, e.g. 14] days, if we are required to by law, or if continued access would create a risk to another user — particularly a minor.
After a club's subscription ends, we retain its data for [RETENTION PERIOD, e.g. 90] days so it can export or reactivate, and then delete it in accordance with our Privacy Policy. You can export your club's data at any time while your subscription is active; do so before cancelling.
13. Disclaimers
Except where the law does not allow it, the Service is provided "as is" and "as available", and we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade.
We do not warrant that the Service will be uninterrupted, secure, or error-free, that defects will be corrected, or that any statistics, streams, or recordings will be preserved without loss. Keep your own copies of anything you cannot afford to lose.
Team Sync is a software platform. We do not supervise athletes, direct practices, or provide coaching, medical, legal, or financial advice, and we are not responsible for the conduct of any club, coach, parent, or athlete, whether on the Service or in person.
14. Limitation of liability
To the fullest extent permitted by law, Team Sync will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or lost goodwill, arising out of or relating to the Service — even if we have been advised that such damages are possible.
To the fullest extent permitted by law, our total liability arising out of or relating to the Service will not exceed the greater of (a) the amount your club paid us in the twelve months before the event giving rise to the claim, or (b) [MINIMUM CAP, e.g. USD 100].
Some jurisdictions do not allow certain exclusions or limitations, so parts of this section may not apply to you. Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.
15. Disputes, arbitration, and class action waiver
Informal resolution first. Before starting a formal proceeding, you agree to contact us at the address at the end of this document and give us [INFORMAL RESOLUTION PERIOD, e.g. 30] days to resolve the dispute informally. We agree to do the same.
Arbitration. If we cannot resolve a dispute informally, you and Team Sync agree that it will be settled by binding individual arbitration administered by [ARBITRATION PROVIDER, e.g. JAMS or the American Arbitration Association] under its rules then in effect. Arbitration will take place in [ARBITRATION VENUE, e.g. San Diego County, California], or by video or telephone where the rules allow. The arbitrator's decision may be entered as a judgment in any court of competent jurisdiction.
Exceptions. Either party may bring an individual claim in small claims court, and either party may seek injunctive relief in court to protect intellectual property or to stop unauthorized access to the Service.
Class action waiver. Disputes will be brought only in an individual capacity. You and Team Sync each waive any right to participate in a class, collective, consolidated, or representative action. If this waiver is found unenforceable as to a particular claim, that claim must proceed in court and the rest of this section still applies.
Opting out. You may opt out of this arbitration agreement by writing to us within 30 days of first accepting these Terms, stating your name, your club, and that you are opting out. Opting out does not affect any other part of these Terms.
16. Governing law
These Terms and any dispute arising from them are governed by the laws of the State of California, without regard to its conflict-of-laws rules. Where a dispute is not subject to arbitration, you and Team Sync submit to the exclusive jurisdiction of the state and federal courts located in [COURT VENUE, e.g. San Diego County, California].
The Service is operated from the United States. If you use it from elsewhere, you are responsible for complying with your local law.
17. Changes to these Terms
We may update these Terms. If a change materially affects your rights, we will give notice before it takes effect — by email to your account address, by a notice in the Service, or both — at least [CHANGE NOTICE PERIOD, e.g. 30] days in advance where practicable.
Continuing to use the Service after a change takes effect means you accept the updated Terms. If you do not accept them, stop using the Service and cancel your subscription. The "last updated" date at the top of this page always reflects the current version.
18. General
These Terms, together with our Privacy Policy and any plan-specific terms, are the entire agreement between you and Team Sync about the Service, and replace any earlier agreement on the same subject.
If a provision is found unenforceable, it will be limited or removed to the minimum extent necessary and the rest remains in force. Our failure to enforce a provision is not a waiver of it.
You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.
Neither party is liable for a failure to perform caused by events beyond its reasonable control.
Contact us
Questions about this document? Write to us and we will respond.
Team Sync
support@team-sync.io